Étoile Salon Policy
Please be respectful to the people around you who are trying to relax during their services. We kindly ask everyone to keep their phones on silent and don't make a cell phone or Video calls at the salon. If you need to take a call, please use a moderate speaking tone, and keep it short.
NO-SHOW AND LATE CANCELLATION
You may cancel or reschedule your appointment at no charge for up to 12 hours before the scheduled appointment time. If you cancel or reschedule within 12 hours, or do not show up to your appointment we may charge you a late cancellation fee or a no-show fee, unless there is a legitimate emergency.
You can easily manage your appointment using the Fresha app, or you can call the salon and speak with the front desk. After business hours you can leave a voicemail, send us an email, or a text via Instagram.
Clients who do not show up or cancel at the last minute on more than two occasions must pay a 50% deposit for any services that they would like to schedule in the future. Any outstanding invoices for late cancelation or no-show fees will be charged at your next visit.
We ask that clients call the salon and notify the front desk if they will be arriving late for their scheduled appointment.
If we have not been able to contact a client 15 minutes past their appointment time, the client will be considered a "no show". Clients who arrive late for their appointment may have their services adjusted to fit the remaining time in the event we have other appointments immediately afterward.
Please be advised that a 20% gratuity will be automatically added to the final bill to recognize and appreciate the hard work of our dedicated staff members.
Etoile Gift Vouchers are not refundable or exchangeable. Gift Vouchers are not redeemable if lost or stolen. Gift vouchers expire 1 year from the date of purchase, unless it was a promotional sale.
Etoile Gift Vouchers and SpaFinder Gift Cards cannot be combined with any specials, used towards products or gift cards purchase, and cannot be used towards reward points, gratuity unless a tip was added to the Etoile Gift Voucher at the time of purchase.
Etoile Salon does not offer monetary refunds on services rendered. We have a 7-day policy in place on services with Gel Products in which a client can come back and have corrections made or receive salon credit for technical errors.
Product refunds will only be given for defective or damaged products. Used products are non-refundable and will only be taken back for salon credit or exchange, pending management approval.
We Reserve the Right to Refuse Service To:
• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds in the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Rude, mean, or disrespectful customers.
DISCLAIMER: ETOILE SALON IS NOT RESPONSIBLE FOR LOST OR DAMAGED CELL PHONES OR PERSONAL BELONGINGS.