CELL PHONE ETIQUETTE

Please be mindful of others who are here to relax. We kindly ask that phones be kept on silent, and phone or video calls avoided. If a call is necessary, please speak briefly and at a moderate volume. 

If watching or listening on your phone, please use headphones or earbuds. This helps maintain a peaceful environment and allows us to work without interruption.

                                       

HAND WASHING

In accordance with DORA regulations and for the safety of all clients and staff, hand washing is required prior to receiving any service. We kindly request that everyone wash their hands after check-in and before choosing their color, polish, or starting any other service.

Proper hand hygiene helps us maintain a clean, safe, and sanitary environment for everyone, and we greatly appreciate your cooperation.

 

NO-SHOW AND LATE CANCELLATION

A late cancellation / rescheduling fee or no-show fee may apply for changes made within 12 hours of the appointment or in case of no-shows, except for unexpected emergencies.

You can easily manage your appointment using the Fresha app, or you can call the salon and speak with the front desk. After business hours you can leave a voicemail, send us an email, or a text via Instagram.

Clients who do not show up or cancel/reschedule at the last minute on more than two occasions must pay a 50% deposit for any services that they would like to schedule in the future. Any outstanding invoices for late cancelation or no-show fees will be charged at your next visit.

 

LATE ARRIVALS

We ask that clients call the salon and notify the front desk if they will be arriving late for their scheduled appointment.

If we have not been able to contact a client 15 minutes past their appointment time, the client will be considered a "no show".  If you arrive late and we have back-to-back appointments, your service may be adjusted to fit within the remaining time. We appreciate your understanding in ensuring all clients receive timely care.

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GRATUITY

While gratuity is always at your discretion, we recommend a minimum of 20% to show appreciation for our dedicated team members. Gratuities are always appreciated and play an important role in supporting our team, as all of our technicians are compensated hourly to ensure consistent, high-quality service.

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GIFT VOUCHERS

Etoile Gift Vouchers are not refundable or exchangeable. Gift Vouchers are not redeemable if lost or stolen. Gift vouchers expire 1 year from the date of purchase, or less if it was a promotional sale. 

Etoile Gift Vouchers and SpaFinder Gift Cards cannot be combined with any specials, used towards products or gift cards purchase, and cannot be used gratuity unless a tip was added to the Etoile Gift Voucher at the time of purchase.

 

REWARD POINTS

Reward points are not earned on discounted services, specials, gift vouchers, or SpaFinder gift cards, and cannot be combined with any promotions or discounts.

Reward points also cannot be earned or redeemed on massage services, as they are provided by an independent contractor.

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PROMOTIONAL SERVICES AND GIVEAWAYS

Promotional services and giveaway services do not carry monetary value and cannot be exchanged for a different service. However, the service may be upgraded within the same category.

If a promotional service cannot be redeemed for any reason, it cannot be substituted, transferred, or replaced with another service.

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SERVICE REFUNDS

Etoile Salon does not offer monetary refunds on services rendered. For services involving Gel Products, we offer a 7-day window during which clients can return for adjustments or receive salon credit if technical errors are found. 

This policy does not apply to changes in personal preference (such as color, shape and length) after the service has been completed. Requests for changes or redo services will incur additional charges.

We are not responsible for outcomes resulting from unclear or incomplete communication regarding a client’s desired service. We encourage all clients to communicate their preferences clearly during the consultation to ensure the best possible results.

 

PRODUCT RETURNS

Refunds are only issued for defective or damaged products. Used products may be exchanged or returned for salon credit, subject to management approval.

 

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For the safety and comfort of all our clients and staff, we reserve the right to refuse service to:

• Anyone with a nail and skin condition we suspect may be contagious.

• Anyone with open or infected wounds in the treatment area.

• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.

• Rude, mean, or disrespectful customers.

 

DISCLAIMER: ETOILE SALON IS NOT RESPONSIBLE FOR LOST OR DAMAGED CELL PHONES OR PERSONAL BELONGINGS.